Getting verified with Stripe so you can be paid
What Stripe asks for before it will send ticket money to your bank, how to complete it, and what to do when it asks for more.
Ticket money is collected by Stripe and paid out to your own bank account. Before Stripe will move money to anyone, it has to confirm who that person is — the same identity checks every bank and payment company is legally required to run. EventSplit cannot skip or shortcut this, and neither can Stripe.
We never see your bank details
Everything on the verification form goes straight to Stripe. EventSplit stores only the account reference Stripe gives back and whether Stripe says you are cleared. Your bank numbers, date of birth and ID document are not on our servers and cannot be read by our staff.
What Stripe asks for
Exactly what you are asked depends on your country and whether you are signing up as a person or a registered business. In Canada, most independent organizers are asked for:
- Your legal name and date of birth — as they appear on government ID, not the name you perform or trade under.
- A home or business address, and a phone number.
- Your bank account details for the payout — in Canada, the transit, institution and account numbers.
- Sometimes a photo of government ID, if Stripe cannot verify you from the details alone.
- For a registered business: the business number and details of anyone who owns a significant share of it.
Use the name on your ID even if everyone knows you by another one. A mismatch between your legal name and your bank account is the single most common reason verification stalls.
How to start
- 1Open your Profile, or the payout card on any event with ticket sales.
- 2Choose Connect Stripe. This opens Stripe's own site — the address bar will say stripe.com.
- 3Fill in the form there. It saves as you go, so you can stop and come back.
- 4When Stripe is finished it returns you to EventSplit automatically.
You only do this once per account, not once per event. Every event you run afterwards pays out to the same connected account.
What “connected” means here
EventSplit marks you as ready to be paid only when Stripe reports two things: that you finished submitting your details, and that it has nothing further outstanding from you. Starting the form and abandoning it halfway leaves you unconnected even though an account exists.
You can check at any time on your Profile. If it still offers you Connect Stripe, you are not finished.
If a payout is already waiting
Selling tickets before you connect a bank account is fine, and nothing is lost. The money is held and the settlement sits in a waiting state against your event rather than failing.
When Stripe clears you, anything that was waiting is released on its own. You do not need to ask us to retry it, and you do not need to run anything again — finishing the Stripe form is the whole of it.
When the money actually moves
Settlement for an event runs three days after the event date. The delay exists so refunds, chargebacks and door disputes land before the money leaves, rather than after.
If you have drawn an early payout before the event, that advance is deducted from the settlement, and 30% of your net ticket revenue is held back from what an advance can draw against — the reserve that covers refunds if the event goes badly.
When Stripe asks for more
Stripe sometimes comes back for extra information, often days after you thought you were finished. It will email you directly. The usual reasons:
- The name you entered does not match the name on the bank account.
- The ID photo was cropped, blurred, or expired.
- You registered as an individual but the bank account belongs to a company, or the reverse.
- The bank rejected the account details — a wrong transit number is the usual culprit.
- Stripe needs details of a second owner of a registered business.
Nothing can be paid out while Stripe is still waiting on you. The money is safe, but it stays where it is until Stripe is satisfied — so deal with their email the day it arrives rather than the week after your event.
Returning to Connect Stripe from your Profile reopens the same form at whatever step Stripe still wants.
It also counts towards your Verified badge
A connected Stripe account is one of the requirements for the Verified badge, alongside completed events and a clean dispute record. Event-goers, sponsors and collaborators all see that badge, so finishing this has a benefit beyond getting your money.
If you are stuck
Verification problems are between you and Stripe, and we cannot see your documents or override their decision. What we can do is tell you what Stripe is reporting about your account and what is waiting on it — contact support with your event and we will look.